Privacy Policy

1. Introduction

ScribeSphere ("we", "us", or "our") provides an AI-assisted writing platform with both free and paid subscription plans. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what information we collect from you, how we use and share it, and the choices you have regarding your data. It also outlines important disclosures to comply with laws like the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). By using ScribeSphere or contacting us through this site, you agree to the practices described in this Privacy Policy.

2. Data We Collect

We collect information to provide and improve our services. This includes:

• Personal Information: Your name, email address, and any other contact details you provide, including when you email us to express interest.
• Account Credentials: Login information such as your email and password (stored securely).
• Content: Text, documents, and other project content you create or upload.
• Usage Data: How you use our service, including feature interactions and performance metrics.
• Device & Technical Data: IP address, browser type, device type, OS, and unique identifiers collected automatically.
• Cookies & Tracking: Data from cookies and similar technologies used to understand usage patterns.

3. How We Use Your Data

We use your information for:

• Service Delivery: To provide and maintain ScribeSphere features.
• Account Management & Support: To communicate with you and respond to inquiries.
• Payment Processing: To handle paid subscriptions (via Stripe) without storing card details.
• Improvement & Analytics: To analyze usage trends and enhance our platform.
• Personalization: To remember preferences and settings.
• Marketing & Updates: To send newsletters and product updates, including letting you know when ScribeSphere is back (opt-out any time).
• Legal Compliance & Security: To comply with laws, prevent fraud, and enforce our Terms.

4. Cookies & Tracking Technologies

We use cookies and similar technologies for essential functionality, analytics, and remembering your preferences. You can control cookies via your browser settings, though disabling essential cookies may affect functionality. To opt out of Google Analytics, install Google's opt-out add-on at tools.google.com/dlpage/gaoptout.

5. Third-Party Service Providers

We share data only as needed with:

• Stripe (Payment Processing): Handles subscription payments; we do not store your full card details.
• AWS (Hosting & Authentication): Manages user auth, data storage, and hosting.
• Google Analytics (Usage Analytics): Provides aggregated, anonymized insights.

6. Data Retention

We do not sell your personal information. Account information is retained while your account is active and deleted or anonymized upon request, except as required by law. User content is kept until you delete it; backups may persist temporarily. Usage data is retained 12-24 months, then anonymized or purged. Payment records are stored for billing, audit, and tax purposes. After retention periods expire, data is securely deleted or anonymized.

7. Data Security

We implement industry-standard safeguards, including SSL/TLS (HTTPS) encryption in transit, encryption or hashing of sensitive data at rest, access controls limited to authorized personnel, and regular security testing and updates. No method of transmission or storage is guaranteed to be completely secure.

8. Your Rights & Choices

You may request deletion of your personal information, object to certain uses of your data, withdraw consent for marketing or cookies, and unsubscribe from marketing at any time. CCPA (California residents): right to know, delete, and non-discrimination; we do not sell data. GDPR (EEA/UK): rights of access, rectification, erasure, restriction, objection, portability, and to lodge complaints. To exercise these rights, contact us at the email below. Verification may be required.

9. International Data Transfers

ScribeSphere operates from the U.S. Your data is processed in the U.S.A.

10. Children's Privacy

ScribeSphere is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Policy; the effective date will be revised accordingly. For material changes, we will notify you by email or on this page. Continued use after updates means you accept the changes.

12. Contact Information

If you have any questions or wish to exercise your privacy rights, please contact us at support@scribesphere.com.